Tier 3 Support Technician with German of French and English (Hybrid and Standard shifts)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a top worldwide provider of customer experience technology and
solutions, we are searching for tech-savvy, communicative and determined decision-makers
for the role of Tier 3 Support Technician with German of French and English (Hybrid & Standard shifts).

Essential Responsibilities:
* Provide expert support to field engineers, technicians, and product support teams to
diagnose, troubleshoot, and repair renewable energy systems;
* Assist sellers and homeowners during and after system installation, ensuring a smooth
process from start to finish;
* Troubleshoot installation issues remotely via phone, email, and live chat to resolve
problems efficiently;
* Document customer interactions in our CRM, ensuring follow-up and case resolution;
* Escalate complex issues to Tier 2 support or Team Lead when necessary;
* Achieve team and individual performance metrics, including response times and resolution
rates.

Requirements:
* Proficiency in German or French and English, with strong communication skills;
* Previous experience in Technical Support, Electronics, or Electrical Support;
* Detail-oriented with a knack for creating clear and concise technical support reports;
* Ability to ask effective questions and analyze complex data to diagnose issues accurately;
* Confidence in resolving issues independently before escalating when needed;
* Strong decision-making abilities, with a solution-focused mindset to delight customers.

Our client offers:
* Competitive base salary complimented by performance-based bonuses;
* A strong benefits package including initial training(2 weeks on site), tuition reimbursement
and wellness perks;
* Stable, long-term employment and paid annual leave days;
* Hybrid model of work (2 days from the office) and standard working time and week;
* Career growth support and opportunities for professional development;
* An inclusive culture that values giving back and supporting the community;
* A chance to be part of a global team of lifelong learners guided by strong company values.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_TSTGFE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).