At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.
Location: Bulgaria (Remote)
Start Date: ASAP
Working Hours: Monday to Friday, 08:00 - 17:00
Remote Work: Yes, fully remote setup
Training: 6 weeks of online training
Astrea Recruitment is partnering with a global leader in technology solutions, services, and support. We are looking for enthusiastic and motivated Technical Support Specialists with fluency in Turkish and English to join our client's team. This is an excellent opportunity for individuals seeking a fully remote role with a dynamic and reputable company.
Responsibilities:
- Provide technical support and assistance to customers regarding their products and services.
- Manage and process inbound calls, chats, and emails from customers.
- Advise and guide customers with troubleshooting and resolving technical issues.
- Ensure a positive customer experience by delivering timely and effective solutions.
- Maintain detailed records of customer interactions and technical issues.
Requirements:
- Fluency in Turkish and English (both written and spoken).
- Prior experience in a customer support or technical support role is a plus.
- Strong communication and problem-solving skills.
- Ability to work remotely and independently.
- A stable internet connection and a quiet work environment.
What We Offer:
- Fully remote work setup with comprehensive initial training during your first month (6 weeks online).
- An opportunity to develop your skills and advance your career with a leading technology company.
- A supportive and dynamic work environment.
- Regular working hours from Monday to Friday (08:00 - 17:00).
If you are ready to start your journey in the tech industry and help customers solve their issues, apply now.
If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_TSST).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
