You are an enthusiastic and adventurous person? Are you ready for new challenges?
If your answer is YES – then here is a role for you – join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
Responsibilities:
- Provide best-in-class Customer Support to all customers via phone, email, and chat
- Troubleshoot a variety of customer issues and work with internal teams when needed, to assess and resolve
- Follow company procedures, processes, and best practices to effectively manage customer cases
- Aggressively work to resolve customer issues within SLA whilst maintaining a high level of customer satisfaction
- Report, profile, and when possible, diagnose new product issues
- Determine severity, frequency, and possible workarounds
Requirements:
- 1 or more years working directly with customers to resolve customer / technical issues
- Fluency in French
- Excellent English language skills
- Comfortable troubleshooting problems with customers over the phone and via email
- Excellent communication and collaboration skills
- Able to work independently and multi-task effectively in a fast-paced environment
- Familiarity with support-ticketing systems
- Experience serving enterprise-level customers is a plus
We offer:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
We care about our employees' well–being, invest in their future growth, and encourage fun and team-building initiatives!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the country's largest employer in the CX (Customer Experience) industry with over 4,600 team members.
The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
