Technical Solutions Specialist with Turkish or Greek and English

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a leading company, providing comprehensive customer experience
outsourcing services and solutions, we are searching for flexible, organized and customer-
oriented individuals for the role of Technical Solutions Specialist with Turkish or Greek
and English.

Essential Responsibilities:
* Handle inbound calls, chats, and emails to resolve various customer service issues;
* Address customer inquiries accurately and efficiently, following escalation procedures when
necessary;
* Understand customer needs to provide tailored solutions, meeting performance goals;
* Inform and advise customers on client products and services;
* Navigate multiple systems to update records promptly and accurately;
* Collaborate with team members to offer support and work as a cohesive unit.

Requirements:
* Proficient in Turkish/Greek (C1 level) and has a good command of English (B2 level);
* Previous experience in a contact center or customer service role is a plus;
* Quick to adapt to changes in products, processes, and technology;
* Demonstrates strong attendance and time-management skills;
* Possesses solid computer literacy.

Our client offers:
* Competitive salary package;
* Standard working hours (Monday-Friday, 08-17h);
* Comprehensive social benefits, including healthcare, gift vouchers, and sports card discounts;
* Participation in company initiatives like charity events, team-building, and internal competitions;
* Long-term career growth opportunities;
* Access to internal training and development programs;
* Convenient and friendly office location.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_TSSTGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).