Sports Help Desk Associate with Portuguese and English – Remote

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a world-wide technology and services leader, we are on a lookout for
motivated, bright and proactive people for the role of Sports Help Desk Associate with
Portuguese and English – Remote.

Essential Responsibilities:
* Engage with customers via phone and chat;
* Assist with inquiries related to a wide variety of sports products and provide accurate
information;
* Ensure high levels of customer satisfaction by focusing on their expectations and delivering
outstanding service;
* Maintain detailed case notes for each interaction;
* Help achieve both individual and team performance targets.

Requirements:
* Solid command (B2 level) of Portuguese and English;
* Customer-focused and motivated to provide a high-quality experience;
* Excellent interpersonal skill with proactive and open approach to work;
* Analytically-minded and skilled with problem-solving;
* Strong typing and PC-user skills.

Our client offers:
* Competitive salary with performance-based bonuses;
* Quarterly brand discounts & additional incentives during peak season;
* Additional perks (Health and Life Insurance, Multisport card, transport allowance, bonuses
for life events, extra paid leave for education, corporate discounts…);
* A range of Health and Wellbeing initiatives;
* Remote;
* Flexible working hours (11-20h, Monday-Saturday);
* Access to Professional Development and Career Navigation programs to support your
growth.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_SHDAPE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).