Senior Service Desk Specialist with German and English (Hybrid and Standard working time)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – one of the largest companies in the world, dedicated to providing
outstanding products and services across the globe, we are looking for reliable, skilled and
dedicated individuals for the role of Senior Service Desk Specialist with German and
English (Hybrid and Standard working time).

Essential Duties and Responsibilities:
* Deliver high-quality service to key stakeholders (customers, suppliers, employees,
executives, regulatory bodies) and maintain strong relationships;
* Ensure compliance with policies (approvals, financial guidelines) and complete daily tasks
as per agreed schedule and procedures;
* Handle inquiries professionally in the customer’s local language via phone and email;
* Identify root causes of Accounts Payable and Purchase Order issues;
* Collaborate with departments to resolve problems;
* Log and track inquiries, ensuring all relevant information is recorded;
* Support Team Leads and Manager in process improvements and projects.

Requirements:
* 2+ years in STP, Accounts Payable, or Service Desk roles within a multinational or shared
services environment;
* Proficiency in managing records/data via computerized systems;
* Ability to assess and escalate issues as needed;
* Fluency in German and English language;
* Team-player attitude and proactive approach to work;
* Dedicated to top-notch customer service.

Our client offers:
* Solid salary, rewards, and paid time off;
* Strong benefits package and company discounts;
* Full-time Backoffice job, hybrid work model and standard working time;
* Initial 4-week training and lots of career growth opportunities;
* Excellent health and wellness perks with a supportive, friendly vibe;
* Modern, comfy work environment and tools.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_SSDSGE).

Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).