Player Support Professional with German (Various shift and PTE option)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – a worldwide leader in customer experience solutions, we are looking
for passionate, friendly and customer-oriented individuals for the role of Player Support
Professional with German (Various shift and PTE option).

Essential Responsibilities:
* Serve as the friendly voice and the first point of contact for the customers;
* Handle inbound calls, live chats, emails, and social media inquiries;
* Ensure customers receive top-notch support;
* Address any questions or issues from customers;
* Create memorable experiences for customers.

Requirements:
* Excellent communication skills, customer service experience is a bonus but not a must;
* Fluency in German, both written and spoken;
* An interest and a passion for sports is a big plus;
* Solid decision-making skills and a knack for problem-solving;
* A positive attitude and a cooperative approach to work and colleagues;
* Good typing and computer skills (MS Office) and a high school diploma.

Our client offers:
* An attractive salary and additional health and life insurance;
* Multisport card, transport allowance, bonuses;
* Flexible working time with shifts from Monday to Sunday;
* Comprehensive initial training and ongoing upskilling (fully paid);
* Professional development programs and opportunities to grow and develop further;
* Additional perks for special life events, educational leave, corporate discounts, company events…;
* Office conveniently located near bus and metro stations.

If you’re excited and confident that you’re the perfect fit, we’d love to hear from you! Take the
next step by sending us your detailed resume in English at your earliest convenience. (Don’t
forget to include the reference number PP_.)

We’ll be in touch promptly with candidates whose profiles closely match our requirements.
Your privacy is our priority—rest assured that all information is handled in full compliance
with the Commission for the Protection of Personal Data(Astrea Recruitment, reg. No
1809).