German Speaking Customer Support for HR Software (Remote)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – a top provider of digital solutions and AI automation, helping global
brands enhance experiences in fintech, high-tech, tourism, and gaming, we are looking for
– German Speaking Customer Support for HR Software (Remote).

Key Responsibilities:
*Provide basic technical customer support for HR software users;
*Assist clients with troubleshooting, login issues, and software navigation;
*Respond to inquiries via email, chat, and phone in a timely manner;
*Document and escalate complex technical issues when necessary;
*Guide customers through system updates and new features;
*Ensure high customer satisfaction through professional and efficient support.

Requirements:
*Fluent German (C1) and good English (B2) - both written and spoken;
*Previous experience in customer support or a technical support role is a plus;
*Understanding of HR software or IT systems is an advantage;
*Strong problem-solving skills and a customer-oriented mindset;
*Ability to work in shifts and handle multiple inquiries efficiently;
*Comfortable with remote work and using digital communication tools.

What our client offer:
*Attractive salary and benefits package;
*Various shift options available throughout the day – remote option;
*Extra health and vision coverage for employees and their families;
*Free access to online courses, coaching, and personal development sessions;
*Wide range of discounts on restaurants, beauty services, transport, and more;
*Opportunities for career advancement and growth;
*Supportive and inclusive company culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).