Customer Support with German or French and English

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a well-established company, offering top-notch services, we looking
for motivated, approachable and adaptable individuals for the role of Customer Support
with German or French and English.

Essential Duties and Responsibilities:
* Deliver outstanding customer support through various channels, ensuring every interaction
leaves a positive impact;
* Tackle administrative and technical inquiries with confidence and care;
* Investigate and resolve customer issues efficiently, treating each case as a unique opportunity to shine;
* Collaborate with other departments by escalating complex cases and ensuring seamless solutions;
* Keep systems up-to-date with accurate information and adapt to changes proactively.

Requirements:
* Great German or French skills (C1+ level) and solid English skills (B1 level);
* Customer-oriented with a positive and approachable;
* Organized and communicative, able to adapt to different situations;
* Familiar with MS Office applications;
* Available and motivated to work in shifts, learn and improve along the way;
* Basic knowledge of Italian (B1+ level) will be an advantage.

Our client offers:
* Amazing salary and performance-based bonuses, plus referral bonuses;
* Full-time employment and provided, comprehensive, initial training (during the 1 st month);
* Flexible working hours and transportation assistance for late shifts;
* Additional medical coverage, and food vouchers (100BGN);
* Access to Employee Network Groups for learning and connecting with diverse colleagues;
* Multinational environment with strong ties to UK business culture;
* Friendly workplace with a positive atmosphere promoting work-life balance;
* Paid days off and help with relocation from another city to Sofia or from abroad.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CSSGFE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).