Basic Technical Support Specialist with German and English

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a distinguished company specializing in premium, groundbreaking CX
and digital solutions that drive fearless businesses toward success, we are looking for – Basic
Technical Support Specialist with German and English.

Responsibilities:
*Customer oriented, deliver first-level IT support by addressing fundamental hardware,
software, and network-related issues;
*Identify and troubleshoot challenges related to Point of Sale (POS) and logistics systems,
escalating complex cases when needed;
*Maintain and manage user accounts, permissions, and access rights securely and efficiently;
*Respond to general technical inquiries while ensuring that more complex issues are referred
to senior team members;
*Accurately log, track, and follow up on support requests through a ticketing system to
guarantee timely resolutions;
*Provide clear, professional, and effective communication while ensuring a high level of
customer satisfaction.

Qualifications:
*Excellent written and spoken communication skills in German and very good English;
*A strong customer-oriented attitude with a passion for providing support and assistance;
*Problem-solving abilities, analytical thinking, and a proactive mindset;
*Previous technical knowledge is beneficial but not mandatory – comprehensive training will
be provided;
*A collaborative spirit and the ability to work effectively as part of a team;
*A positive, adaptable, and eager-to-learn approach to new challenges.

Our client offer:
*Essential IT and customer service skills through practical, hands-on experience;
*Dynamic and supportive team that values innovation and collaboration;
*Competitive salary with attractive referral bonuses;
*Flexible working hours for a better work-life balance;
*Additional health insurance, social benefits, exclusive discounts, and digital meal vouchers;
*Open-minded environment with leadership that encourages creativity, growth, and career
development.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).