Company Description
Sutherland is a global leader in Customer Experience Management (CXM), driving our clients' growth through innovative solutions and automation for over 37 years.
Job Description
As an Airline Reservation Specialist, if you are enthusiastic about tourism and ready to provide top-notch customer support, this role is perfect for you:
- Be an integral part of a team dedicated to delivering exemplary customer care for an esteemed airline via phone and email.
- Utilize your excellent communication skills to assist customers with their reservations and flight adjustments in a professional and courteous manner.
- Thrive in a role where you can professionally evolve and hone your skills.
Qualifications
As a representative of a leading airline, you will inspire travel and support clients with their reservation needs, distinguishing ourselves with dependable and personable service.
- Offer thorough support and resolve customer inquiries.
- Advise on flight availability and various travel packages.
- Expand and nurture our network of loyal customers.
Additional information
Employment Flexibility and Shift Information:
- Seasonal Workload: Our operational demand fluctuates seasonally. Typically, the low season spans from September to November, with a gradual increase in volume from December onwards. We require more full-time employees from March to September.
- Part-Time Opportunities: We welcome part-time candidates who are open to transitioning to full-time during peak periods. It’s beneficial to have a several colleagues who are comfortable working part-time during the low season (September to November).
- Training and Transition: New hires will undergo a 7-week full-time training period, followed by an additional 2-3 months full-time to ensure a solid foundation. After this period, there is the flexibility to shift to part-time status if desired.
- Shift Coverage: Current shifts cover from 07:00 to 00:00, Monday to Friday. While weekend shifts are currently unlikely, flexibility to accommodate potential future weekend work is required.
What You'll Get:
- Long-term job security with a permanent contract.
- Additional health insurance and life insurance.
- Generous 24 days of paid annual leave, including 3 wellness days.
- 1.5h paid breaks per day to recharge.
- Food vouchers.
- Clear career path within the company.
- Ability to work from home.
- Extremely competitive salary.
- World-class on-the-job training.
More Reasons to Join Us:
- Fully digital employee services through eSignature.
- Employee assistance program, including 24/7 access to psychological support.
- Employee discounts portal featuring over 20 exclusive discounts.
- Employee referral program.
- Rewards and recognition program.
- Relocation package if you are relocating from another city or country.
- Parking available, according to the company's policy.
- Multisport card partially covered by the company.
- In-house learning and development portals with training options for certification.
- Multiple events organized for employee engagement and wellness initiatives.
- Gift for birth or adoption.
- Corporate social responsibility events and team buildings.
- Exposure to global business knowhow.
Additional Information
All your information will be kept confidential according to EEO guidelines.
