Trust & Safety Supervisor with Turkish and English

Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide.

We are looking for a Trust & Safety Supervisor with Turkish and English for one of our clients.

Responsibilities:

• Supporting the day-to-day operations of your local Trust & Safety team
• Ensuring that targets are met: Service Level, KPI’s, Quality, etc., delivering coaching and feedback sessions to the team
• Analytical mindset, assisting your Trust & Safety Lead in preparing quality, efficiency, and productivity reports on a regular basis
• Working with your Lead, Trust & Safety Champion and QA team members
• Ensuring safe environment, supporting the Trust & Safety Specialists through escalations
• Escalating newsworthy events in your Trust & Safety teams’ markets to the Policy Council for quick and timely emergency policy decisions
• Ensuring a daily plan is in place to manage all incoming work
• Be actively involved in the recruitment process, training, development and engagement of the team
• Perform supervisory duties including scheduling, reporting, floor support, prioritizing workloads and delegating tasks

Requirements:

• 2+ years of leadership experience
• Experience in working within the industry
• Experience in working with online communities
• High Turkish and English language proficiency (written and spoken)
• A proactive mindset, seeking continuous improvement both for personal and the organization's way of doing things

They offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Employee referral bonuses
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning

All applications will be treated with strict confidentiality. Only shortlisted candidates will be invited to interview.
Recruitment license issued by Ministry of Labor and Social Policy under № 3018 / 30.04.2020.