Trainer with French and English (IT company)

Trainer with French and English (IT company)At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – global company focused on IT services and consulting, we are on a search for skilled and friendly people for the role of Trainer with English.

Essential Responsibilities:
• Guide new agents through onboarding, ensuring mastery of client voice standards, products, tools, and processes;
• Develop and deliver advanced training programs tailored for experienced agents;
• Create and support individualized coaching plans in collaboration with quality managers and team leads;
• Partner with Client Learning Teams to refine, implement, and provide constructive feedback on training initiatives;
• Actively monitor and assess agent knowledge and sales skill gaps by engaging with and observing them on the production floor, using these insights to inform training strategies;
• Mentor teams to apply skills from sales training sessions, emphasizing sales proficiency and effectiveness;
• Maintain a thorough understanding of client voice, products, sales excellence standards, and individual sales programs through continuous learning and application;
• Foster strong collaboration with broader learning teams, aligning training materials with observable agent behaviors;
• Contribute to the Quality Assurance and Training (QAT) process, playing an integral role in its success.

Requirements:
• Fluent in French and good English skills;
• A minimum of 2 years’ experience in training and development;
• At least 1 year of sales experience, ideally in outbound sales, upselling, cross-selling, online sales, telemarketing, relationship sales, ad sales, or digital marketing;
• A demonstrated history of successfully delivering impactful training programs;
• Exceptional skills in presentation, communication, and building interpersonal connections;
• Strong knowledge of online advertising platforms and effective sales strategies;
• Proficiency in using e-learning platforms and customer relationship management (CRM) systems.

Our client offers:
• 25 days annual holidays;
• Food vouchers;
• Multisport cards;
• Health and dental insurance;
• Live insurance;
• Bonuses for special occasions.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number VM_TE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).