Telecommunications Support Representative with English (Fully Remote)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company known for their professional approach and high-quality
services in the BPO field. We are searching for adaptable, patient and skilled multitaskers for
the role of Telecommunications Support Representative with English (Fully Remote).

Essential Duties and Responsibilities:
* Offer outstanding support through all communication channels;
* Handle customer billing and admin queries via tickets, emails, and calls;
* Collaborate with team leads and senior agents to resolve issues quickly;
* Maintain and update customer records accurately;
* Support and advise others and contribute to team effort.

Requirements:
* Excellent verbal and written English communication;
* Ability to multitask, adapt, and focus on solutions;
* Strong work ethic with a proactive attitude;
* Team player with patience and stress management skills;
* Experience in the Broadband/Telephony sector is a plus, but not required.

Our client offers:
* Competitive salary and benefits, including health insurance and discounts;
* Comprehensive training and onboarding;
* FULLY REMOTE;
* Paid annual leave days and a full-time job;
* Opportunities for ongoing professional development and career growth;
* Comfortable office environment and transport allowance.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_TSRE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).