Service Prodigy (Hungarian & English) – Full/Part-Time, Set Shifts (Hybrid Model of Work)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a large, globally-present company offering their services and
products in customer experience management field. We are looking for polite, customer-
oriented and up-beat people for the role of Service Prodigy (Hungarian & English) – Full/Part-Time, Set Shifts.

Essential Duties and Responsibilities:
* Provide efficient and effective customer support via tickets and calls;
* Deliver tailored solutions with a focus on excellent customer service;
* Guide customers through processes to ensure a smooth and high-quality experience;
* Identify and report on recurring issues and frequently asked questions;
* Collaborate with colleagues to foster a positive and productive work environment.

Requirements:
* Strong team player with a commitment to contributing to team success;
* Fluency in Hungarian and excellent English proficiency;
* A positive, customer-focused mindset and dedication to exceptional service;
* Excellent communication skills and a proactive attitude;
* Familiarity with major operating systems is an advantage.

Our client offers:
* Competitive salary with stable full-time employment;
* Hybrid work model after the first month;
* Comprehensive health coverage and fully paid annual leave;
* Four weeks of training and ongoing professional development opportunities;
* Performance bonus after the third month (up to 5% of base salary);
* A supportive, friendly workplace culture;
* Standard work hours with weekends off.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_FPSHE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).