Senior Service Delivery Manager with English (Hybrid)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a leader in reshaping businesses with Strategy, Consulting, and state-
of-the-art Technology, powered by the world’s largest network of tech centers, we are looking
for – Senior Service Delivery Manager with English.

Responsibilities:
*Lead sales performance by monitoring key metrics, creating forecasts, and ensuring program
success;
*Collaborate with the client’s Head of Sales to fine-tune strategies for market and customer needs;
*Build and maintain strong relationships with client stakeholders and internal teams;
*Develop tailored sales strategies for each program, focusing on efficiency and adaptability;
*Advise on specialized programs to ensure global consistency and high-quality delivery;
*Mentor program leads, fostering a culture of innovation, accountability, and continuous improvement;
*Identify new sales opportunities and contribute to strategic thought leadership in the market.

Qualifications:
*At least 8 years of experience in outsourcing and shared services management;
*Knowledge of quality management tools like Six Sigma, ISO, and relevant standards;
*Proven success in SMB sales and data-driven decision-making;
*Fluent in English, with strong communication and report-writing skills;
*Experience in multiple sales channels, especially in advertising sales;
*Strong stakeholder management and influencing abilities;
*Bachelor’s degree in a related field, with expertise in change management and problem- solving.

Our client offer:
*25 days of annual vacation and opportunities for career growth;
*Hybrid work environment with flexibility;
*Flexible benefits program and options to purchase company shares;
*Comprehensive health and dental insurance, along with life insurance;
*Food vouchers and Multisport cards for employees;
*Employee Assistance Program and bonuses for special occasions;
*Free language courses to support personal and professional development.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number ZM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).