Remote Ship to Invoice Expert with German and English

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a renowned visionary providing innovation in the field of digital
technology. We are on looking for positive thinkers, ready to take on challenges for the role
of Remote Ship to Invoice Expert with German and English.

Essential Duties and Responsibilities:
* Generating customer accounts in SAP;
* Keeping up with invoices, cash applications and collections;
* Providing help and support with control compliance operations;
* Keeping in mind product promotion rules when updating product catalogue;
* Making sure that issues that can’t be solved are forwarded to the more capable internal or
external parties for solutions;
* Taking care in providing the best possible costumer experience according to SLAs;
* Focusing on the First Contact Resolution and ensuring that costumers put in as little effort
as possible.

Requirements:
* Great fluency in German language;
* Skilled with English language;
* Excellent listening and understanding abilities;
* Skills with communicating, investigating and comprehending customer’s issues;
* Good Interpersonal abilities and problem-solving skills, ensuring issue resolution during the
first call;
* Team player attitude and skills in collaborating and coordinating with colleagues;
* Skilled and knowledgeable PC user;
* Previous involvement with following applications will be considered an advantage: Account
Setup, Customer Inquiry, Service Request handling, Order Processing, Client Solutions,
Invoice Management and Collections and Cash applications.

Our client offers:
* Competitive remuneration, life and health insurance and a dental care package;
* Standard working hours;
* Plenty career advancement opportunities;
* Mentorship, various trainings and development programs advancing professional skills;
* Friendly, dynamic work environment where personal and professional commitment are valued;
* Access to the play and relax zone;
* Covered transport costs;
* Entirely remote recruitment process.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_RSIEGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).