Pricing and Disputes Expert with German and English – Hybrid model

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a leader in one of the largest FMCG sectors in Europe, we’re on the
hunt for enthusiastic, organized, and team-oriented individuals to join our client, as Pricing and Disputes Expert with German and English – Hybrid model. If you’re ready to dive into a refreshing career and help keep things bubbly, we want to hear from you.

You will:
* Address customer queries and disputes quickly and accurately;
* Use technology for effective service delivery and data management;
* Work with the Disputes Management Team to resolve issues and support the team lead;
* Complete disputes procedures and handle follow-ups efficiently;
* Update work instructions and guide team members on disputes processes;
* Collaborate with the Business Unit for smooth transitions to the Shared Services Center;
* Improve processes, ensure compliance, and deliver high-quality service;
* Build strong relationships with stakeholders and finance teams;
* Provide documentation and assist audit teams during financial audits.

Your profile:
* B2 level proficiency in German and English;
* Experience in a Shared Services or Call Centre environment;
* Strong focus on customer service;
* Excellent time management and organizational skills;
* Confident communicator with great soft skills;
* Team-oriented and proactive mindset;
* Bachelor's degree.

Our client offers:
* Hybrid work model with standard hours (Mon-Fri, 09:00-18:00);
* Competitive salary and rewards;
* Initial training for the first 4 weeks;
* Opportunities for career growth;
* Modern and comfortable work environment;
* Great health and wellness benefits, along with social activities;
* Social benefits, corporate discounts, and recognition programs.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_PDEGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).