Player Support with Portuguese, Italian, French or German (No experience required - No-Calls)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our esteemed clients – a globally recognized leader in gaming and online
entertainment, celebrated for their exceptional services, we are searching for communicative,
skilled, and driven individuals for the role of Player Support with Portuguese,
Italian, French or German (No experience required - No-Calls).

Essential Responsibilities:
* Provide prompt and effective support to players through live chat and email, addressing
inquiries and resolving issues with precision;
* Maintain up-to-date knowledge of company policies, procedures, and service standards;
* Ensure responses are accurate, friendly, and aligned with company standards;
* Keep players informed about current and upcoming promotions, updates to regulations,
and necessary compliance requirements;
* Participate in various projects and cross-functional task groups to gain a deeper
understanding of business operations and contribute to continuous improvement;
* Thrive in a fast-paced, performance-oriented environment, meeting targets as the
company’s services continue to expand.

Requirements:
* Strong verbal and written communication skills in Portuguese, Italian, French or German,
as well as English;
* No previous experience required (experience in customer support, online gaming, or
payment processing is advantageous);
* Technological proficiency, with familiarity in communication platforms and office software;
* Ability to multitask effectively, think critically in real-time, and make sound decisions under pressure;
* Availability to work on shifts and an occasional night shift;
* High attention to detail, a motivated attitude, and the ability to accurately identify and
address customer needs.

Our client offers:
* Competitive salary along with an annual discretionary performance bonus of up to 25%;
* Skill-based bonuses of 600 BGN, awarded up to three times a year;
* Comprehensive health and dental insurance packages, covering you and your family;
* Contributions toward transport and meal expenses;
* Working time organized in various shifts;
* Opportunities for career growth and in-house professional training programs;
* 250 BGN allocated for personal development or hobbies;
* Access to sports programs, engaging social events, and celebratory parties;
* A generous baby bonus of 1,000 BGN;
* Complimentary office perks such as snacks, beverages, and recreation areas equipped
with a PlayStation and pool table.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_NCPSPIFG).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).