Phone Support Agent with German and English (Hybrid model of work)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company offering various solutions and services in the BPO field.
We are looking for bright, positive and flexible people for the role of Phone Support Agent with German and English (Hybrid model of work).

Essential Duties and Responsibilities:
* Answer questions about service and provide additional information;
* Provide phone support for customers and listen carefully to their questions and issues;
* Offer solutions, guide customers through the solution implementation process;
* Build trust through friendly approach and timely response;
* Strive for customer satisfaction and happiness.

Requirements:
* Amazing skills in both German and English;
* Great people skills and a positive attitude;
* Quick and adaptable learner;
* Able to adapt to various types of people and remain calm and polite;
* Located, or willing to relocate to Varna;
* Determined to do a good job and provide a quality service.

Our client offers:
* Shifts organized during the daytime (Mon-Fri, 08-20h and 08-18h during the weekend) ,
* Competitive salary and additional health insurance;
* Two weeks for initial onboarding, plus two more weeks of shadowing;
* Food vouchers (120BGN) and performance bonuses;
* Full-time employment and various training programs available;
* Paid annual leave days, multisport card, plus corporate discounts.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_HPSAGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).