Order Support Specialist with French or German and English

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. 

For one of our clients - well-established company in the customer experience management
field. We on a lookout for attentive, team-player and result-oriented individuals for the role of
Order Support Specialist with German and English.

Essential Duties and Responsibilities:
* Respond to customer questions about contracts and provide timely feedback;
* Validate and enter contract details for activation or termination into ERP systems; handle
updates and calculate additional billing as needed;
* Communicate with internal teams and external partners for new activations and to resolve
issues in a timely manner;
* Ensure compliance with corporate policies and financial regulations;
* Prepare and analyse reports, maintaining proper document retention;
* Review and improve work procedures for system maintenance, and train other Order Management specialists.

Requirements:
* Strong written and verbal skills in French or German and English;
* Friendly and skilled in effective communication, capable of thriving in a dynamic environment;
* Previous experience in administrative roles or customer-facing positions is desired;
* Self-driven with a strong focus on organization;
* Detail-oriented with a focus on delivering high-quality results, able to maintain efficiency with a low rate of errors;
* Committed to the success of the team and meeting deadlines;
* Confident in using MS Office applications.

Our client offers:
* Attractive salary with bonuses based on performance;
* Extensive social benefits package, including discounts at shopping centres, food vouchers, and sports cards;
* Full-time role with regular working hours (Monday to Friday);
* Paid vacation and enhanced health insurance coverage;
* Comprehensive onboarding training in your first month;
* Career support, continuous training, and numerous learning opportunities;
* A dynamic and encouraging workplace atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_OSSFGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).