Medical Equipment Service Specialist with Polish and English (Remote)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – customer experienced technology company providing outsourced
sales, support, and business process solutions to large corporations, we are looking for
– Medical Equipment Service Specialist with Polish and English (Remote).

Responsibilities:
*Respond to incoming calls and emails from customers regarding medical devices and services;
*Provide technical support and troubleshooting assistance;
*Address customer inquiries and escalate complex cases when necessary;
*Maintain accurate records of customer interactions in the system;
*Work closely with internal teams to ensure timely issue resolution;
*Deliver high-quality customer support tailored to the Polish market.

Qualifications:
*Fluency in Polish and very good English skills;
*Previous experience in customer support or a call center role is a plus;
*Strong communication and problem-solving skills;
*Ability to handle technical inquiries and provide clear guidance;
*Knowledge of medical devices or healthcare technologies is an advantage;
*Proficiency in using customer support systems and Microsoft Office tools.

Our client offer:
*Office location – good transport links and close to the metro;
*Full-time job, 24/7, home office option;
*Health Insurance – after 3 months, with the option to add a family member;
*Gym membership – access to 200+ fitness centers;
*Meal vouchers.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).