Luxury Hotel Customer Advisor with French and English

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

What Are We Looking For: 

Our client is a global leader in hospitality with over 100 years of experience, 19 brands, and more than 7,000 hotels across 123 countries. They offer business and leisure travelers the finest accommodation, service, amenities, and value, along with an award-winning guest loyalty program with over 145 million members. As representatives of this global leader in hospitality, our mission is to inspire people to travel to the best destinations and our beautiful properties, providing a reliable and friendly service that sets us apart from other providers. 

Your Tasks: 

• Checking availability at our hotels around the world. 
• Providing advice on hotel properties, available rooms, and packages. 
• Identifying individual travel needs and preferences, offering the best solutions. 
• Managing hotel bookings, including making, changing, or cancelling reservations as needed. 
• Expanding our network of loyal guests and assisting members with their accounts. 
• Redirecting guests to other responsible departments as necessary.

Our Requirements: 

• Excellent verbal and written skills in French (B2H/C1 Level). 
• Good verbal and written skills in English (B2 Level). 
• Previous experience in customer service is an advantage. 
• Intermediate technical PC knowledge and ability to multitask. 
• Strong communication skills and ability to maintain good relationships with customers. 
• Positive attitude and great interpersonal skills, with a “can do” attitude. 
• Ability to present complex information in a simple and understandable way.

What You'll Get: 

• Long-term job security with a permanent contract. 
• Additional health insurance and life insurance. 
• 21 days of paid annual leave.
• 1.5 hours of paid breaks per day. 
• Food vouchers. 
• Clear career path within the company.