Junior Technical Helpdesk Advisor (German)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a global leader in customer experience solutions and business
process outsourcing, we are searching for bright, adaptable and driven people for the role of
Junior Technical Helpdesk Advisor (German).

Essential Responsibilities:
* Provide timely and effective assistance to customers via phone, chat, or email;
* Take control of situations, make quick decisions, and resolve customer inquiries efficiently;
* Offer advice and information about client products and services, aiming to exceed
productivity and quality standards;
* Handle customer inquiries following established guidelines, escalating cases when necessary;
* Understand customer needs to deliver tailored solutions that meet performance
expectations;
* Navigate multiple systems simultaneously to ensure accurate and prompt updates to electronic records;
* Collaborate with colleagues, offering support and working as part of a team.

Requirements:
* Fluent in German (C1 level) and have strong English skills (B2 level);
* Previous experience in a contact center or customer-facing role is an advantage;
* Adaptable to changes in products, processes, and technology;
* Reliable with a proven record of excellent attendance and punctuality;
* Computer literate and comfortable using multiple systems.

Our client offers:
* Competitive salary package with additional financial incentives;
* BGN 290 net bonus after the training period, based on attendance;
* Bonus of up to 5% after the third month in operations;
* Welcome bonus after completing the first three months;
* Regular working hours: Monday to Friday, 9:00 AM - 6:00 PM;
* Comprehensive benefits, including additional healthcare, gift vouchers, and sports card discounts;
* Assistance with relocation for candidates with EU citizenship;
* Work-from-home opportunities.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_JTHAG).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).