Junior Tech Care Support Agent with English - Hybrid

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company that delivers innovative digital experiences for well-known
brands around the world. We are on a search for adaptable bright and team-oriented people
for the role of Junior Tech Care Support Agent with English - Hybrid.

Essential Duties and Responsibilities:
* Regularly interacting with users to assist with products and services;
* Giving feedback to users after they make a request or after handling a case;
* Keeping our database current with details on activities and operations;
* Using specialized software to run queries and support our systems.

Requirements:
* English skills at a B2 level and awesome communication skills (previous experience in
customer service is a plus);
* Friendly and quick to respond in conversations;
* Can adapt easily to changes and is comfortable working in a fast-paced environment;
* Strong computer skills, especially with MS Office;
* Good at prioritizing and managing time;
* Team player, self-disciplined, confidential, and precise.

Our client offers:
* Paid initial training (during the first month), working time during the training period 10:00-
18:30h Monday-Friday with 1 or 2 days at the office (depending on the city);
* Working time organized in shifts (10:00-23:00h Monday-Sunday) with 5 working and 2 days
off a week, shifts are assigned;
* Hybrid model of work, 1 day from office in Sofia and 2 days from office in Plovdiv;
* Solid salary and performance bonus (up to 600 BGN gross);
* Sales through service bonus (no cap, the more services you sell, the higher your bonus);
* Earning potential, (agent hitting peak performance could earn up to 1875 BGN gross in
bonuses monthly, bringing their total potential monthly earnings to 3975 BGN gross);
* Full-time employment and monthly food vouchers worth 60 BGN.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CCTSAE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).