IT Support Agent with German (Entry Level)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – an international company, offering comprehensive customer
experience outsourcing services and solutions, we are searching for passionate, tech-savvy
and eager problem-solvers for the role of  IT Support Agent with German (Entry Level).

Essential Responsibilities:
* Communicating with customers via phone, email, and fax to resolve technical, formal, and administrative issues;
* Diagnosing and solving hardware and software problems, such as device settings, software inquiries, scan-to-email issues, and driver configurations;
* Registering printers for repair or exchange and offering support to on-site technicians;
* Documenting all customer interactions and maintaining accurate records in the tools provided;
* Escalating complex issues to second-level support or supervisors when needed;
* Updating the customer database and ensuring proper follow-up for further contacts or
campaigns;
* Meeting daily attendance schedules and adhering to predefined service guidelines.

Requirements:
* Fluency in German (for daily support) and English (for training and system use);
* Strong troubleshooting abilities and excellent problem-solving skills for both hardware and
software issues;
* A passion for providing great customer service and resolving inquiries effectively;
* Organized and thorough in documenting activities and maintaining customer history;
* Collaborative approach and eagerness be of service to the team.

Our client offers:
* Comprehensive initial training (during the first 5 weeks) and full support to help you be
successful in the role;
* Standard working time (Mon-Fri, 09-18h) initial training follows the same schedule;
* Full-time employment and paid days off;
* Additional bonus after the training period, based on attendance (290BGN net);
* Performance bonus (up to 5%, starting after your third month in operations and up to 25%
after your third month of employment);
* Welcome Bonus: €500 after completing your third month;
* Supporting the DACH region (Germany, Austria, Switzerland);
* Friedly and supportive work environment.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_GSITSA).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).