Invoicing Agent with German and English (standard shifts/hybrid)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - а global tech firm specializing in digital, engineering, cloud, and AI solutions across various industries, we are looking for – Invoicing Agent with German and English (standard shifts/hybrid).

Responsibilities:
*Timely issuance of unbilled items to meet set targets and SLA requirements;
*Resolve meter reading, contract, and Partner Portal errors on a daily basis;
*Monitor and address billing holds and system issues promptly;
*Maintain billing quality and ensure compliance with business standards;
*Adapt to unforeseen work demands, ensuring targets are met under pressure;
*Promote the use of the Portal for self-service meter reading entries;
*Escalate unresolved billing issues and manage their timely resolution;
*Maintain strict adherence to corporate guidelines, including ethical and financial rules.

Qualifications:
*Minimum 3 years of experience in a Pan-European OTC environment;
*University-level education (preferable);
*Fluent in German and very good English, both written and verbal;
*Proven ability to meet targets and SLAs consistently;
*Strong analytical skills and problem-solving capabilities;
*Proficient in MS Office (Windows NT);
*Team-oriented, self-motivated, and adaptable to changing environments;
*Excellent communication, customer care, and negotiation skills.

Our client offer:
*The working hours are from 09:00 to 18:00, with a shift from 10:00 to 19:00 for half of the month.
*The role follows a flexible work arrangement, with a hybrid model;
*Social benefits are provided as part of the compensation package;
*Additional health insurance includes coverage for comprehensive medical care, medications,
dental treatment, and medical transportation;
*Life insurance covers one full annual salary, with an annual health check-up included;
*Opportunities for both professional and personal development through training are available;
*Additional perks include a counseling service, referral bonus, Multisport card, and online
Zumba/Yoga classes.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).