Inside Sales Quality Analyst with Romanian and English

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a global company focused on IT services and consulting, we are
searching for focused, attentive and sales-savvy individuals for the role of Inside Sales
Quality Analyst with Romanian and English.

Essential Responsibilities:
* Conduct monthly quality audits of agent transactions;
* Give timely, constructive feedback to agents and team managers;
* Prepare and share Quality Assurance reports;
* Analyze results and suggest training or process improvements;
* Participate in meetings to discuss quality improvements;
* Lead or join monthly calibration sessions;
* Provide side-by-side coaching to enhance agent performance;
* Track quality metrics and handle coaching assignments.

Requirements:
* 1+ year of Quality Assurance experience;
* 1+ year of sales experience (outbound, upselling, etc.);
* Strong knowledge of sales processes and best practices;
* Proficiency in quality monitoring tools and CRM software;
* Excellent analytical, communication, and problem-solving skills;
* Fluent in Romanian and English.

Our client offers:
* Competitive salary and extra paid leave;
* Standard working hours (Mon-Fri, 9 AM - 6 PM);
* Premium health and dental insurance;
* Food vouchers and Multisport card;
* Career development support and certification opportunities;
* Bonuses for special occasions, plus flexi vouchers worth 180 BGN/month;
* Office perks: massages, fresh fruit, employee support program.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_ISQAR).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).