iGaming Trainer- Manager

We are committed to transforming the challenges of finding a new job into an inspiring path of
change and support. With pride, we can say that we have been among the best in the recruitment
field for 17 years. We believe that we can change people's lives by helping them become the best
version of themselves. We participate in the development of many Bulgarian and international
companies, helping them find the right people and solutions for their business. Our network of
satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a global leader in the iGaming industry - we are looking for a skilled and
experienced iGaming Trainer - Manager. This role focuses on developing and optimizing training for our Live Casino division, ensuring team readiness and regulatory compliance, and fostering a
collaborative, high-performance culture. his role focuses on developing and optimizing training for
our Live Casino division, ensuring team readiness and regulatory compliance, and fostering a
collaborative, high-performance culture.

Essential Duties and Responsibilities:
*Provide management and leadership to a team of trainers, coordinating efforts to maintain a
smooth, effective training operation;
*Collaborate with the Head of Quality Control and Training to align training initiatives with strategic
objectives;
*Design and implement training programs specifically for Live Casino staff, including Game
Presenters and Shufflers;
*Act as a role model and mentor, promoting best practices and high standards in live game
presentation and customer service;
*Develop coaching and professional growth initiatives to enhance skill sets across the team;
*Regularly update training materials to ensure relevance and maintain high training standards;
*Track and report training outcomes and Key Performance Indicators (KPIs).

Requirements:
* Minimum of 3 years in a managerial training role, ideally overseeing a team of 20+ within the
iGaming or Live Casino sector, demonstrating an ability to guide teams towards strategic objectives;
* Solid background in Live Casino operations with hands-on experience in training or managing Game Presenters, Shufflers, or similar roles. Familiarity with the unique requirements and compliance standards of live gaming environments is essential;
* Exceptional verbal and written communication skills in English, with the ability to clearly convey
expectations and provide constructive feedback at all organizational levels;
* Able to independently plan, launch, and manage training programs with a focus on continuous
improvement. Proven ability to identify training needs, implement solutions, and measure their
effectiveness using KPIs;
* Skilled at navigating challenges with a logical approach, assessing training outcomes, and refining
program elements to optimize results;
*Comfortable working in a fast-paced, evolving environment, with a strong commitment to
maintaining high standards and positive morale;
* Strong proficiency with Microsoft Office and familiarity with training and performance tracking
tools for efficient documentation and reporting;
* Experience in developing training materials and programs within the gaming industry, ideally with
an understanding of regulatory frameworks in iGaming.

Our client offers:
* Competitive starting salary;
* Comprehensive training and onboarding;
* Professional growth in a large, fast-paced international company;
* Health insurance, dental and optical coverage;
* Public transport support and MultiSport card;
* Centrally located office near subway access.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step.
Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number VM_GTM).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our
requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in
compliance with the regulations of the Commission for the Protection of Personal Data
(Астреа Рикрутмънт ЕООД, reg. No 1809).