Company Description
Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
Job Description
We're on the lookout for a dynamic Bilingual HR Support Representative proficient in French and English to ensure seamless HR support for our clients.
Your Responsibilities:
📞 Receive and log HR inquiries promptly via phone and email.
🎫 Resolve queries through efficient ticketing systems.
📋 Address employee inquiries on policies, benefits, and more.
🎯 Maintain high-quality service levels and adhere to processes.
🔒 Handle sensitive information with integrity and confidentiality.
🚀 Take ownership of query resolution and individual metrics.
Our Must-Haves:
🇫🇷 Excellent proficiency in French (B2 or higher).
🇬🇧 Good command of English (B2 or higher).
🎯 Strong attention to detail and interpersonal skills.
💡 Excellent decision-making and problem-solving abilities.
🔐 Ability to manage confidential data with strict adherence to privacy standards.
🔄 Agility to adapt in a fast-paced, dynamic environment.
What You'll Receive:
💼 Long-term job security with a permanent contract.
🏥 Additional health and life insurance coverage.
🌞 Generous annual leave, including wellness days.
🍽️ Food vouchers and paid breaks.
💰 Competitive salary and clear career progression.
🏡 Flexibility to work remotely.
🎓 World-class on-the-job training.
But Wait, There's More!
💻 Fully digital employee services with eSignature.
🧠 Employee assistance program for psychological support.
💸 Exclusive employee discounts portal.
🤝 Lucrative employee referral program.
🎉 Rewards and recognition for your achievements.
🌍 Relocation package for those moving cities or countries.
🏋️♂️ Multisport card coverage.
📚 In-house learning portals with certification options.
🎉 Engaging office events and wellness initiatives.
👶 Gift for birth or adoption.
🌱 Corporate social responsibility events and team-building activities.
🌐 Exposure to global business insights and practices.
