Company Description
Sutherland leads the way in Customer Experience Management (CXM), caring for our clients' customers for over 37 years. We drive growth with innovative solutions and automation, shaping the future of CXM.
With a presence in 60 locations worldwide, Sutherland has been thriving in Bulgaria since 2008. Our 2,000+ employees across Sofia, Varna, and Burgas, or working remotely, provide support in 17 languages.
At Sutherland, you'll collaborate with exceptional talent on exciting projects for global brands, fostering growth and honing skills in a vibrant atmosphere.
Job Description
What Are We Seeking?
Our client, a global e-commerce leader, offers an opportunity to represent a prestigious brand, elevating your career. We are seeking professionals with top-notch problem-solving skills and professionalism.
Your Responsibilities:
- Address partner queries promptly and professionally.
- Prioritize effective solutions for partners' needs.
- Uphold company standards and radiate positivity.
- Thrive in collaborative teamwork environments.
Your Qualifications:
- Excellent German proficiency (B2H) and good English proficiency (B2).
- Previous customer service experience preferred.
- Strong communication skills to nurture customer relationships.
- Ability to multitask and make swift decisions.
- Kindness and politeness are key.
- Aptitude for simplifying complex information.
What You'll Receive:
- Job security with a permanent contract.
- Additional health and life insurance coverage.
- Generous annual leave, including wellness days.
- Paid breaks to recharge.
- Food vouchers to fuel your day.
- Clear career advancement opportunities.
- Remote work flexibility.
- Competitive salary package.
- World-class on-the-job training.
More Reasons to Join Us:
- Fully digital employee services via eSignature.
- Employee assistance program for support anytime.
- Exclusive employee discount portal.
- Lucrative referral program.
- Rewards and recognition for excellence.
- Relocation assistance available.
- Subsidized multisport card.
- In-house learning and development portals.
- Engaging office events and wellness initiatives.
- Gift for birth or adoption.
- Corporate social responsibility events.
- Exposure to global business practices.
