Help-Desk Representative with German or Norwegian and English (6h or 4h PTE option available)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a giant operating world-wide and providing a wide variety of services
in the BPO field, we are looking for bright, well-mannered and adaptable people for the role
of Help-Desk Representative with German or Norwegian and English (6h or 4h PTE option available).

Essential Responsibilities:
* Be the there for the customers, tackling their questions and issues through tickets or calls;
* Listen with care, identify the best solutions, and provide top-notch support;
Guide customers through processes while ensuring they have a fantastic experience;
* Collaborate as a team player to foster a positive and energetic work atmosphere;
* Spot trends in issues and common questions, and share your insights with your supervisor.

Requirements:
* Fluency in Norwegian or German, plus a solid command of English;
* Team-oriented and ready to lend a hand and contribute to team success;
* Exceptional listening and communication skills, with the ability to connect with customers empathetically;
* Familiarity with iOS and Android features, and a thirst for knowledge about tech;
* A friendly attitude and a passion for providing the best service and results.

Our client offers:
* Competitive compensation for your hard work and stable full-time employment;
* Part-time options available in 4-hour or 6-hour shifts;
* Flexible working hours with day shifts;
* Fully-paid training and plenty of opportunities for learning and career advancement;
* Additional health insurance and fully-paid annual leave;
* Help with relocation if you are moving to Bulgaria to start a new job;
* An encouraging work environment that values commitment and professionalism.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_HDRGNE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).