Gaming Tech-Support Professional with German and English

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a worldwide leader in customer experience solutions, we are looking
for passionate, friendly and customer-oriented individuals for the role of Gaming Tech-
Support Professional with German & English.

Essential Responsibilities:
* Serve as the friendly voice and the first point of contact for the customers;
* Handle inbound calls, live chats, emails, and social media inquiries;
* Ensure customers receive top-notch support;
* Address any questions or issues from customers;
* Create memorable experiences for customers.

Requirements:
* Excellent communication skills, customer service experience is a bonus but not a must;
* Fluency in German, both written and spoken;
* An interest and a passion for sports is a big plus;
* Solid decision-making skills and a knack for problem-solving;
* A positive attitude and a cooperative approach to work and colleagues;
* Good typing and computer skills (MS Office) and a high school diploma.

Our client offers:
* An attractive salary and additional health and life insurance;
* Multisport card, transport allowance, bonuses;
* Flexible working time with shifts from Monday to Sunday;
* Comprehensive initial training and ongoing upskilling (fully paid);
* Professional development programs and opportunities to grow and develop further;
* Additional perks for special life events, educational leave, corporate discounts, company
events…;
* Office conveniently located near bus and metro stations.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_GTSPG).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).