Gaming Email Support Agent with Turkish (Backoffice)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a giant in the BPO field, known for their work with many famous
clients across the world, we are on a search for motivated, bright and responsible people for
the role of Gaming Email Support Agent with Turkish (Backoffice).

Essential Duties and Responsibilities:
* Respond promptly and professionally to customer inquiries, troubleshooting issues to deliver timely solutions;
* Maintain accurate and detailed records of player interactions and resolutions;
* Identify and escalate complex issues to the appropriate team for further assistance;
* Stay updated on game features, updates, and community guidelines to provide accurate and helpful information;
* Contribute to a positive team environment by sharing insights, feedback, and best practices.

Requirements:
* Fluent in Turkish and good English proficiency;
* Strong communication skills and ability to handle different situations with ease;
* Proactive and problem-solving approach;
* Team player attitude and a bright and friendly demeanour;
* Open to learning and development.

Our client offers:
* Full-time employment without phone duties;
* Competitive salary and benefits package;
* Initial training provided (during first 2 weeks on the job) and ongoing learning opportunities;
* Day shifts and supportive environment;
* Appealing social benefits and career growth potential.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_GEST).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).