Game Operations Supervisor

At Астреа Рикрутмънт ЕООД, we are committed to transforming the challenges of finding a
new job into an inspiring path of change and support. With pride, we can say that we have
been among the best in the recruitment field for 17 years. We believe that we can change
people's lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a multinational company operating in iGaming field, we’re looking for
determined and leadership-oriented individuals for the role of Game Operations Supervisor.

Essential Responsibilities:
* Provide guidance and mentorship to team members;
* Oversee and support staff according to the company’s Policies and Procedures, handling
tasks like supervision, managing absences, and addressing disciplinary and grievance
matters;
* Foster strong team collaboration through effective communication and regular team meetings;
* Identify and address the learning and development needs of both individuals and the team,
working alongside learning and development personnel;
Actively engage in learning and development initiatives to help achieve organizational goals;
* Ensure all services are delivered in alignment with core values, Policies and Procedures, and KPI targets.

Requirements:
* Experience in the iGaming sector or a live casino environment is highly preferred;
* Proven ability to resolve conflicts and manage issues effectively, demonstrated leadership
and mentoring abilities;
* Fluent in English, both spoken and written;
* Strong communication and interpersonal skills;
* Excellent time management and organizational skills;
* A degree in management or a related area is a plus;
* Proficient in PC applications, especially Office 365;
* Ability to excel in a fast-paced and dynamic environment and willingness to work on a shift
schedule.

Our client offers:
* Competitive starting salary;
* Additional health insurance, covering outpatient and hospital care, dental services, and
prescription glasses);
* Opportunities for career growth in a large, fast-paced international company;
* Full coverage for Sofia public transportation and office located just steps away from a subway line;
* Multi-Sport card;
* Stable, full-time employment and paid time off;
* Compensation for weekend, night, and holiday work as per Bulgarian labor laws.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number NV_GOS).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Астреа Рикрутмънт ЕООД, reg. No 1809).