French & English Online Support Pro ( Hybrid, Non-Voice Position with Flexible Shifts)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a famous name in the BPO industry, offering various services,
solutions and products. We are looking for proactive, approachable and friendly people for
the role of French & English Online Support Pro ( Hybrid, Non-Voice Position with Flexible Shifts).

Essential Duties and Responsibilities:
* Chat and email with customers to help solve their questions and problems;
* Offer quick and clear solutions, guiding them through the process;
* Keep customers informed about upcoming promos and changes, and build trust by really
listening to them;
* Follow company rules and handle various customer-related tasks;
* Learn about how the business works and aim to meet your targets;
* Support your coworkers and suggest ideas to make things better.

Requirements:
* Fluent in French and good in English;
* Experience in customer support is a plus;
* A customer-first, proactive attitude;
* Great communication skills and a drive to provide excellent service;
* Good at multitasking, flexible, and a strong decision-maker;
* Comfortable using a computer.

Our client offers:
* Great salary with attractive bonuses;
* Perks like transportation and meal allowances, a sports card, and more;
* Hybrid work setup, switching between office and remote work;
* Flexible shift options to choose from;
* Lots of training and opportunities for professional growth, plus provided initial training;
* Extra health insurance, full-time job with paid leave, and no phone calls;
* A modern, comfy office with recreational areas and a friendly atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CESFE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).