*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.
If you are excited about health and technology, join our Fitbit Team!
As a Fitbit Customer Support with Polish, you will be part of a great team and will:
Help our users with any issues they might have via tickets or calls
Provide solutions to everyday device use questions on a case by case customer-oriented approach
Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
Work with a passionate team of customer-friendly colleagues from an international background
Not bad, right?
What we expect from you:
Fluency in Polish language for daily communication with customers
Good command of English (B1 or similar) for training and internal communication
Basic understanding of iOS and Android OS use/features
Demonstrating empathy
Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player
Result-oriented with personal performance
Friendly and outgoing personality
Looking for a long-term employment
In return, we offer:
Relocation assistance
Flexible working hours options
Attractive salary
Fully paid training
Stable job and career development opportunities: continuous product support, coaching, and personal skill courses
Special Discounts and Offers (Food vouchers, Multisport cards)
Additional health insurance & Transportation allowance
Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation and billiard relax areas)
Employee referral bonuses & Recognition programs
Does it sound like the perfect job for you? Apply now!
About us: TELUS International Bulgaria delivers a next-generation digital solution to enhance the Customer Experience (CX) for global and disruptive brands. We offer omnichannel CX and trust and safety solutions including content moderation for global customers in over 50 languages. With a team of over 70,000 members worldwide and with over 4,200 of them located in Sofia and Plovdiv, the company is the biggest employer in the CX industry in Bulgaria.
