Fitbit Customer Support Specialist with German and English

Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide.

We are looking for a Fitbit Customer Support Specialist with German and English for one of our clients.

As a Fitbit Customer Support with German, you will be part of a great team and will:

• Help users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
• Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

What we expect from you:

• Very good knowledge of GERMAN language (B2 or similar) for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team’s success
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

They offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• Positive international working environment
• Support and learning
• Employee referral bonuses

All applications will be treated with strict confidentiality. Only shortlisted candidates will be invited to interview.
Recruitment license issued by Ministry of Labor and Social Policy under No 3018 /30.04.2020.