Customer Support Assistant with German or Danish and English - FTE or PTE

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a world-renowned company, recognized as one of the greats in the
customer experience field. We are looking for friendly, approachable and customer-focused
individuals for the role of Customer Support Assistant with German or Danish and English -
FTE or PTE.

Essential Duties and Responsibilities:
* Making necessary changes in the system when needed;
* Helping customers through various communication channels;
* Analyzing and solve customer questions and issues;
* Providing info on products, invoices, and other admin or technical requests;
* Redirecting issues or calls to the right departments.

Requirements:
* Great at German or Danish (C1+ level) and decent at English (B2 level);
* Friendly and approachable with strong focus on customers;
* Open to working in shifts and improving skills;
* Good organizational and communication skills;
* Comfortable using MS Office applications.

Our client offers:
* Detailed onboarding during the first month on the job;
* Working time organized in shifts during the whole week;
* Part-time working hours available;
* Tempting remuneration and paid annual days off;
* Additional medical coverage and Food vouchers;
* Multinational setting and access to employee network groups
* Supportive work environment with a positive work-life balance.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CSAGDE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).