Customer Support Advisor with English (No experience required - Hybrid option)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients –  a global company offering innovative digital experiences for many
famous brands, we are searching for proactive, friendly and positive people the role of
Customer Support Advisor with English  (No experience required).

Essential Responsibilities:
* Provide first-line support for billing and administrative queries via calls, emails, and tickets;
* Deliver fast and exceptional service across all communication channels;
* Keep customer records accurate and up-to-date in our database;
* Collaborate with team leads and senior agents to resolve issues quickly and efficiently;
* Ensure a seamless customer experience by proactively addressing and preventing
complaints.

Requirements:
* Excellent English skills (written and verbal) and the ability to communicate professionally
yet warmly;
* A strong work ethic with a “can-do” attitude and ownership mindset;
* A team player who stays patient and composed under pressure;
* Multitasking abilities and a problem-solving mindset focused on solutions;
* Experience in the broadband/telephony sector is a plus, but full training is provided.

Our client offers:
* Competitive salary because your talent is valued;
* Tailored onboarding designed to cover tasks and teach needed skills;
* Working time organized in day shifts;
* Employee assistance program and opportunities to develop and advance within the company;
* Hybrid option after the first 3 months on the job;
* Additional health insurance, plus discounts and perks;
* Transportation allowance;
* Comfortable and inspiring office environment.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_ESSM).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).