Who we are
Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today's experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking and more.
Sutherland
Unlocking digital performance. Delivering measurable results.
What we are looking for
Our partner is a well-known international company. They are the choice to the majority of global leaders of process equipment and device manufacturing within the semiconductor industry. Consistently delivering innovation, best-in-class reliability and cost of ownership, with a solutions that are optimized for value within their applications.
Currently, they are opening their new service center in Bulgaria, and we are looking for a motivated and eager-to-learn professional to join their team in the role of:
Customer Success Specialist with German and English/ From SR Associate Professional - Finance Transformation Process - Accountant
Responsibilities include but are not limited to:
• Sales order & Claims creation
• Maintenance of customer portal
• Customer query handling related to TAT or amendments to orders
• Disputes / Issue resolution and RCA
• MIS reporting as needed
The ideal candidate will display the following attributes:
- Responsible for & Understands Order Management Process
- Excellent knowledge of German and English language level B1-B2 or higher.
- A very high level of Customer Orientation
- Should have Analytical skills.
- Order management – Prior Order Booking experience in Oracle
- Ability to work fact-based with high agility, accuracy and attention to detail
- Ability to determine and resolve root cause issues
- An understanding of business processes and controls
- High energy / drive for results
- Priority setting / time management
- Ability to plan and work in an organized way.
- Able to follow processes and provide “Best in Class” service and support
- Ability to work empowered, transparent and to tight deadlines and manage own and department workload accordingly
- Ability to manage routine to moderately complex problems or disputes
- Ability to work as an individual but also with other team members with minimum supervision once training is completed
- Good working knowledge in MS Office applications: Word, Excel, & PPT
- Good interpersonal and communication skills both written and oral
What we offer
- Long-term job security with permanent contract;
- Additional health insurance and life insurance;
- Food vouchers;
- Regular shifts, Mon-Fri (9h to 18h);
- Competitive salary + extra bonuses;
- World-class on-the-job training;
- Multisport card partially covered by the company;
- You will become part of a recognized international market leader and can enrich your CV;
- An ambitious corporate culture that encourages internal promotions and professional development;
- Team building and social activities, volunteer participation, charity events and much more!
- Apply and you will get the full broad information about your possibilities with us!
