Company Description
Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
READING/WRITING
Strong Written/Verbal communication skills
Good command in German and English
Ability to articulate sometimes complex ideas and solutions confidently
Impeccable attention to detail
Qualifications
At least 2 years customer service experience
Experience providing multi-channel support preferred (phone, chat, email, web etc.)
Customer success and lifecycle management preferred
Subscription-based product support preferred
Additional Information
High tolerance for complexity, multi-tasking, change
Hungry for empowerment, taking ownership and being accountable to customers
Strong empathy and ability to take the initiative for the customer
Confident and able to escalate cases for resolution by other teams as necessary
