Company Description
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. We call it One Sutherland.
Job Description
Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Client Support Advisor with French and English
Sutherland Bulgaria is looking for Client Support advisor to support all customer interests and needs. In our day-to-day job we answer variety of questions related to customer’s accounts, subscriptions, products, assisting our customers in the elimination of technical problems via phone, chat, and remote sessions.
If you want to be part of further building our history, success story and experience more than just a job, come & join us.
Qualifications
Our ideal candidates have:
• Excellent Verbal & Written skills in French
• Good Verbal & Written skills in English
• Basic technical knowledge and the ability to multitask
• The ability to present complex information in a simple and understandable way
• Excellent customer service skills
What can you expect from us:
• Competitive salary
• Laptop Device provided by us – We want to ensure that you would have the leading-edge technology to be successful
• Gain expanded customer and technical knowledge for a world class leader with 34 years of experience in cyber security
• Team of professionals who will help you build your career basis your skills & strengths within the Program and the Company
• Get the chance to participate in Internal initiatives – such as Product, Process, Environment and People Experience improvements
Additional Benefits we offer:
• Day shifts only
• Weekends off
• Work from home opportunity
• Attractive performance incentives
• Monthly Rewards & Recognition initiative
• 21 days of Paid leave allowance
• Top-notch Training
• Team buildings and social activities, participation in voluntary work, charity causes, etc.
• Wellness program available to all our employees
• Work at home Essential Benefit -Financial support for expenditure on utilities
• Food vouchers, Multisport card, Additional health & life insurance, Gift for Birth, and much more.
Additional Information
All your information will be kept confidential according to EEO guidelines.
