Handling customer inquiries, complaints, and support requests through various communication channels such as phone, email, and chat. Ensure a positive customer experience by providing accurate information and resolving issues efficiently.
📝 Key Responsibilities:
✔ Respond to customer inquiries professionally and promptly.
✔ Resolve customer complaints and escalate issues when necessary.
✔ Maintain detailed records of customer interactions.
✔ Meet service level agreements (SLAs) and key performance indicators (KPIs).
✔ Provide product and service information to customers.
🎯 Required Skills:
✔ Excellent verbal and written communication skills.
✔ Strong problem-solving abilities.
✔ Patience and empathy in handling customer concerns.
✔ Ability to work in a fast-paced environment.
✔ Familiarity with CRM tools and customer support software.
