Customer Inquiry Specialist with German (Hybrid/Standard shifts)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. 

For one of our clients – a leader in digital technology transformation field, we are on a search
for adaptable, attentive and driven analytical thinkers for the role of Customer Inquiry
Specialist with German (Hybrid/Standard shifts).

Essential Duties and Responsibilities:
* Handling partners and customers requests and inquiries;
* Offering solutions in line with guidelines and according priority;
* Taking a professional approach to all cases, showing understanding and patience in order
to achieve partner and customer satisfaction;
* Encouraging positive behavior in partners by providing regular feedback until the issued
has been resolved;
* Ensuring that partners are abiding the Portal usability rules;
* Taking on billing related tasks and caring on according to company’s guidelines.

Requirements:
* Strong German skills and good understanding of English language;
* Good MS Office skills and experience with administrative or customer related role;
* Skilled problem solver with a talent for analysis;
* Ready to learn and improve in order to provide a high-quality service;
* Adaptable and friendly with a team player attitude;
* Self-motivated, organized and attentive.

Our client offers:
* Competitive remuneration, performance bonuses;
* Additional health care package and transportation allowance;
* Standard working time (Monday – Friday, working time organized in shifts with last shift
ending by 19h);
* Hybrid model of work (3-4 days a month from the office);
* Opportunity for career development with versatile training options;
* Friendly and supportive team and stimulating and positive work atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CISG).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).