Customer Care Specialist with German and English (Hybrid)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company dedicated to providing excellent services and striving for
customer satisfaction, we are looking friendly, skilled and customer-oriented people for the
role of Customer Care Specialist with German and English (Hybrid).

Essential Responsibilities:
* Handling incoming customer inquiries via phone and email professionally and promptly;
* Providing in-depth information on products and services, emphasizing their unique features
and benefits;
* Understanding customer needs and offering personalized advice to help them select the
right product;
* Scheduling appointments and following up with customers to ensure satisfaction;
* Achieving and surpassing customer service and sales goals set by management.

Requirements:
* Fluency in written and spoken German (C1) and English (B2) is essential;
* Proven experience in customer service, sales, or a related field is desired;
* Strong communication and interpersonal skills;
* Ability to persuade and negotiate in a positive, customer-friendly manner;
* Skilled in identifying customer needs and offering tailored product recommendations;
* High level of motivation, enthusiasm, and a proactive attitude.

Our client offers:
* Competitive salary and additional health insurance;
* Performance bonuses and referral bonuses;
* Permanent full-time position and paid annual leave days;
* Additional health insurance and other benefits, including exclusive discounts and offers;
* Flexible working hours and hybrid model of work (2 days from the office);
* Comprehensive training provided (2 weeks + 2 weeks shadowing);
* Digital food vouchers and multisport card on preferential prices;
* Supportive management encouraging innovation, personal growth, and career
development.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CCSGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).