Customer and Tech Care Representative with English (Hybrid)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company working with some of the biggest broadcasting and
telecommunications projects on the market, we are looking for driven and bright people for
the role of Customer and Tech Care Representative with English (Hybrid).

What You'll Be Doing:
* Daily contact with end users of products and services;
* Providing feedback and support to customers after requests or case resolutions;
* Keeping our database up-to-date with your super-efficient activities;
* Using specialized software to manage queries and support our systems.

What We're Looking For:
* English language at B2 level;
* Excellent communication skills and a positive, responsive approach;
* Bonus points for previous experience in customer service or communications;
* Ability to adapt quickly in a fast-paced environment;
* A high level of self-discipline, confidentiality, and precision;
* Ability to prioritize, manage time, and work well in a team;
* Strong computer literacy – MS Office skills are a must.

Perks:
* Competitive salary that grows after the training and again after the probation period;
* Opportunities to grow and develop new skills;
* Working time organized in shifts;
* Hybrid model of work – 2 days from the office and the rest from home;
* Food vouchers – 60 BGN per month to fuel your day;
* Dynamic and friendly work environment;
* Performance bonuses and sales bonuses (no limit);
* Monthly bonus – earn an extra after successfully completing your first 2 months (at
employer's discretion).

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CTCRE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).