Control Room Operations Coordinator

At Астреа Рикрутмънт ЕООД, we are committed to transforming the challenges of finding a
new job into an inspiring path of change and support. With pride, we can say that we have
been among the best in the recruitment field for 17 years. We believe that we can change
people's lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a world-famous, international company, operating in the iGaming
field, we’re are looking for a passionate and experienced Control Room Operations
Coordinator. In this role, you’ll provide top-level visibility into operational performance,
manage incidents and outages, and ensure service levels are met. You’ll also play a key role
in shaping team workflows, setting KPIs, and promoting continuous improvement within the
organization.

Duties and Responsibilities:
* Supervise and coordinate the OCR team, ensuring company standards are upheld;
* Motivate and coach the team, ensuring effective onboarding and continuous learning;
* Provide data analysis, reporting, and operational updates to senior management;
* Develop workflows, KPIs, and procedures to improve operational control needs of both
individuals and the team, working alongside learning and development personnel;
* Contribute to process optimization and the company’s growth, with a focus on improving
customer experiences;
* Lead the team in achieving ISO certification and industry compliance standards;
* Manage relationships with internal and external stakeholders.

Requirements:
* Strong communication skills in English (knowledge of Bulgarian is a plus);
* Extensive experience in operations management, ideally with leadership exposure;
* Ability to lead cross-functional teams and manage complex projects;
* Bachelor's degree in Business Administration, Operations Management, or related field.
Master’s degree preferred;
* Relevant certifications in project management or operations (e.g., PMP, Six Sigma);
* Experience in the iGaming industry or similar is a strong advantage;
* Proficiency in data analysis tools and operational control systems.

Our client offers:
* Attractive starting salary, full-time employment and paid leave days;
* Compensation for weekend, night, and holiday work per Bulgarian labor laws;
* Growth opportunities in a fast-paced, international company;
* Additional health insurance (including dental and prescription glasses coverage);
* Multi-Sport card for gym and fitness;
* Full Sofia public transportation card;
* Office conveniently located near a subway line.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number NV_CROC).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Астреа Рикрутмънт ЕООД, reg. No 1809).