Our client is a leading telecommunication services provider with a strong presence in the Bulgarian market. The company has over 20 years of presence in the Bulgarian market as one of the first mobile operators with high standards in the care of its employees and customers. As a part of their growing business, they manage a broad portfolio of IT services and solution providers in cooperation with Business Unit Enterprise and therefore they build up a local ITSM Tools Team which will be responsible for the development and maintenance of Service Management processes in ServiceNow. It is an international team of Austrian & Bulgarian specialists. The person we seek can be based in Sofia and be on a hybrid working model. In order to strengthen its ICT Services Division department our client is currently looking for an experienced:
CMDB Expert (ServiceNow)
Responsibilities:
Requirements:
This position is for a company that fosters innovation and values collaboration. This resonates deeply with talaint's core mission, and we believe it could be a compelling step forward for your career. In case you are interested in the position, please send your CV in English and we would be happy to discuss it further.
Please note that only shortlisted candidates will be contacted by our consultants.
Applying for this position, you are authorizing talaint to work and process your personal information following the Law for Personal Data Protection.
Agency license Number 2123 was issued on 04.10.2016.
CMDB Expert (ServiceNow)
Responsibilities:
- Integration of external systems with ServiceNow platform.
- Development and maintenance of detailed technical and process documentation.
- Establishment and maintenance of the CMDB, managing data with import sets, updates sets and transform maps.
- Data Management and Quality Assurance.
- Process analysis and automation.
- System Integration Testing.
- User acceptance testing, transition and knowledge transfer to customers.
Requirements:
- University education.
- Experienced in design and implementation of ServiceNow ITOM – Discovery, CMDB or relevant platform.
- Experienced in implementation, and customization of ITSM processes.
- Basics in network technology (Router, Switches, Access Points).
- Basics in IP V4 and IP V6.
- Experience in Health Check, Root Cause Analysis and error prevention.
- Good knowledge of Windows and Linux OS.
- Fluent in English.
This position is for a company that fosters innovation and values collaboration. This resonates deeply with talaint's core mission, and we believe it could be a compelling step forward for your career. In case you are interested in the position, please send your CV in English and we would be happy to discuss it further.
Please note that only shortlisted candidates will be contacted by our consultants.
Applying for this position, you are authorizing talaint to work and process your personal information following the Law for Personal Data Protection.
Agency license Number 2123 was issued on 04.10.2016.
