Cloud-based Application Support with German and English – Hybrid model

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a global leader in customer experience solutions, dedicated to
helping businesses enhance their customer interactions, we are looking for a tech-savvy
problem solver with a passion for communication for a role of Cloud-based Application Support with German & English – Hybrid model.

Your Mission:
* Process and resolve support requests like a pro;
* Dive into system logs to identify issues and trends;
* Use your skills to perform remote troubleshooting with skill and ease;
* Help us consistently achieve client KPIs and exceed expectations;
* Contribute to and improve our client Knowledge Database;
* Provide top-notch technical support to help clients solve problems.

What You Bring:
* Proficient in German and English, both written and verbal;
* Familiarity with networking, ideally in Linux;
* Strong troubleshooting and analytical skills to tackle challenges;
* Previous experience with VoIP systems is essential;
* Customer-oriented and a proactive collaborator;
* Knowledge or education in telecommunications is a plus.

What’s in It for You:
* Extensive product training and access to educational platform;
* Hybrid model of work after first 3 months on the job;
* Enjoy a standard business week, Monday to Friday – no night shifts;
* Competitive salary with opportunities for growth;
* Join our reward and recognition program;
* Participate in our talent management and development programs;
* Work in a friendly, multicultural environment;
* Enjoy additional fully-covered health insurance;
* Get discounts for a sport card to stay active!

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CASGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).